People nowadays often post complaints about brands and their services on social media, tagging their handles while providing other details. Companies tend to keep an eye out for these posts, some of which go viral and grab many eyeballs. Recently, instead of a complaint, a seemingly appreciative post went viral on X. Amirtha Murugesan praised Big Basket for a combo pack including sanitary pads and ice cream: two products the online retailer assumed many women would order during their periods.
Sharing a partial screenshot of one such combo, the X user simply captioned it “Well played bigbasket_com.” Her post has clocked over 200K views so far.
well played @bigbasket_compic.twitter.com/sj7p5vWppc
— Amirtha Murugesan (@ewyuckugh) October 8, 2024
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Big Basket took note of the same. However, their response was the stock one that was usually given to complaints. Replying to the X user, the company wrote, “We regret the inconvenience caused. Could you please help us with your registered contact number via DM? We’ll do our best to sort this issue out.”
@ewyuckugh We regret the inconvenience caused. Could you please help us with your registered contact number via DM? We’ll do our best to sort this issue out.— bigbasket (@bigbasket_com) October 8, 2024
Several users found Big Basket’s reaction funny. Others reacted to the combo pack shown in the original post. Check out some of the comments below:
Bestie they praising youuu😭😭😭— Algie⁷(ia) (@_algernon_21) October 8, 2024
Bot life is so awkward— Akash Jain (@chashmabuoy) October 8, 2024
Oh man, this combo has unbeatable problem solving capability.— Titus Pullo (@Titus_centurion) October 9, 2024
what a mastermind marketing plan it is— Shoury Saxena (@shouryyyy) October 8, 2024
this combo pack is the e-commerce version of “I feel you girl”— dhanush (@0xdhanushpriyan) October 8, 2024
This is AI work, sorting the items and clubbing for best offer.— Ka Va (@cakkvv) October 11, 2024
Before this, a person shared his unpleasant experience with a Big Basket order on X, which caught the company’s attention. The user posted a photo of a bag of what he said was supposed to be 1 kilo of onions. The bag, placed on a weighing scale, apparently weighed only 844 grams. After complaining about the same, the user claimed he got a refund but his account was blocked later. Click here to read the full story.
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